Balloons Over Bagan

Frequently Asked Questions

How can we pay for a pre-booking?

For pre-bookings, full payment must be made at our head office or by bank transfer, before your departure to Bagan.

1) Payment at our head office in Yangon - payment can be settled at our office upon your arrival to Yangon during office hours. Our office at Sedona hotel is open from 0900 AM to 0530 PM from Monday to Friday and is open until 0100 PM on Saturday. We are closed on Sundays.

Our address is:

Balloons over Bagan
Sedona Hotel, Business Suite 03 – 06, Kaba Aye Pagoda Road,
Yangon, Myanmar.

2) Bank Transfer - Telegraphic transfers can be made directly to our Eastern Safaris Account as per the following details: and please note that all bank charges have to be paid by clients.

Eastern Safaris Pte. Limited - Bank Details:
Account name:         Eastern Safaris Pte. Limited
Account number:      003 – 903943 – 3
Address:                  DBS Bank Ltd, 6 Shenton Way, Singapore
Swift Code:              DBSSSGSG
Beneficiary Address: 15 Enggor Street, # 08-04 Realty Centre, Singapore 079716
(Please do not mention Burma or Myanmar or Bagan or any reference to this country in the payment reference.)

Can I get my money back if the balloon flight is cancelled?

Yes of course! Balloons over Bagan only operates when the chief pilot decides that the weather is suitable and it is safe to fly. Therefore it might be possible that we have to cancel the balloon flight at the launch site for safety reasons. In that case we will refund 100% of your payment. All direct payments to Balloons over Bagan will be refunded in cash either in Bagan or in Yangon. If you have made payment through your travel agent, we will advise them immediately so that they can make arrangements for your refund on your return to Yangon.

Can I decide later in Bagan whether I want to fly or not?

It is possible to buy a last minute stand by ticket at our sales desk at the Thiripyitsaya Sanctuary Hotel but this is only possible if we have spaces left for the next day. In previous years at certain times during the season we unfortunately have had to turn people away who wanted to book at short notice, but couldn’t because the day they were in Bagan the balloons were already fully booked by package tours. Therefore, to avoid disappointment, we strongly suggest you make your booking in advance. However if you are planning to stay in Bagan for 3-4 days there is a much better chance to book a standby space on one of the flights. If you are in any doubt, please feel free to contact us directly by phone or email, and we can give you an indication of our current booking status. Please note that this is an indication only, and may not remain accurate for very long.

Why do I have to give my weight?

It is important that we receive the correct weight of each passenger as soon as possible. The chief pilot needs this figure to calculate the total ballast of the basket, so that he can determine the total amount of lift available on that day.

Who owns Balloons over Bagan?

Balloons over Bagan is a 100% private Myanmar company, which was set up and is run by husband and wife team Brett Melzer and Khin Omar Win.

What is the premium service?

Our new premium service offers a more personalised and spacious experience for a maximum of just 8 passengers per day. In addition to this, clients will receive a free CD including an inflight photo of their flight, as well as a short promotional video of the Balloons over Bagan experience.